Click here if you need to reset your e-mail or password.

If you do not receive an email confirmation from us there’s a chance there’s a typo in your email address. Reach out to us at any time and we’d be happy to help. Please include the first and last name of the subscriber and the address the box is being shipped to and we’ll take care of the rest!

Still have questions or need to get in touch?

Contact Us or email us at customerservice@pintradingmonthly.com

To change the email on your account, please reach out to us.

Still have questions or need to get in touch?

Contact Us or email us at customerservice@pintradingmonthly.com

All boxes are shipped during the last week of the month. To receive the upcoming month’s box, you must sign up before the 22nd of the current month. Your box will take approximately 2-5 business days to arrive.

Still have questions or need to get in touch?

Contact Us or email us at customerservice@pintradingmonthly.com

Your first charge will go through at the time your order is placed, then you will be billed on the 15th of each month depending on the length of your subscription., Your plan will automatically renew on the 15th of the month following the last delivery of your current plan (not to worry, you can cancel the upcoming renewal at anytime).

So, for example, if you bought a one month subscription on May 10th, you will be billed for the next month on June 15th/ A three-month subscription will be billed every three months and so on.

Still have questions or need to get in touch?

Contact Us or email us at customerservice@pintradingmonthly.com

You can update your address in your account. Simply log in to your account and click on Manage Subscription Under Account Details. Here you will see your Subscription, click on Manage and click Update Address.

Please note: All changes must be made before the 5th of the current month in order to ensure your box will be delivered to the proper address. 

Still have questions or need to get in touch?

Contact Us or email us at customerservice@pintradingmonthly.com

If you have a promo code you can add it during your check-out.

Still have questions or need to get in touch?

Contact Us or email us at customerservice@pintradingmonthly.com

Pin Trading Monthly Boxes are only available as part of a subscription. If you’d like to try just one box, we recommend a monthly subscription, which can be cancelled at any time. 

Still have questions or need to get in touch?

Contact Us or email us at customerservice@pintradingmonthly.com

You can skip upcoming shipments by login in to your account, clicking Manage Subscription, under your order select Manage, select Upcoming Orders, and under Auction you have the option to click  Skip Order for the month(s) you will want to skip. 

Once you pause, you won’t be billed anymore, although you will still get any months you prepaid for if you joined under our 3, 6 or 12 months plans.

Still have questions or need to get in touch?

Contact Us or email us at customerservice@pintradingmonthly.com

Please note that without a successful charge, you will not receive the current month's box. Our system will reattempt the charge every other day up to five times. After the final attempt, your subscription will be automatically cancelled to avoid continually attempting charges on your credit card.

If your status is unpaid due to a declined credit card and the current month's boxes sell out, then you will be unable to receive the current month's box.

If a charge is successful AFTER the sold out date, then you will by default receive the next month's box and your re-bill date will occur after you receive that box

Still have questions or need to get in touch?

Contact Us or email us at customerservice@pintradingmonthly.com

Boxes are shipped via USPS first class mail.

We are not responsible for lost or mis-delivered packages. Please contact your local post office to resolve this conflict. Most times, it’s an easy fix.

Still have questions or need to get in touch?

Contact Us or email us at customerservice@pintradingmonthly.com

We ship our boxes during the last week of the month.To receive the currents month’s box you must sign up before the 22nd of the current month. Your box will take approximately 2-5 business days .

Still have questions or need to get in touch?

Contact Us or email us at customerservice@pintradingmonthly.com

The only way to pause a subscription is to skip upcoming boxes. You can skip upcoming shipments by login in to your account, clicking Manage Subscription, under your order select Manage, select Upcoming Orders, and under Auction you have the option to click  Skip Order for the month(s) you will want to skip. 

Once you pause, you won’t be billed anymore, although you will still get any months you prepaid for if you joined under our 3, 6 or 12 months plans.

Still have questions or need help? Contact Us or email us at customerservice@pintradingmonthly.com

We hate to see you go, but we understand if you need to cancel your subscription. To cancel your subscription; Login in to your account, click on Manage Subscription, click on Manage, select Cancel Order. Please follow the steps and let us know the reason why  you are canceling as well as any feedback you might have. 

Once you cancel, you won’t be billed anymore, although you will still get any months you prepaid for if you prepaid and joined under our 3, 6 or 12 months plans.

Still have questions or need to get in touch?

Contact Us or email us at customerservice@pintradingmonthly.com

We’re excited that you’re interested in reviewing our boxes! Feel free to sign up for a box and send us a review of your first shipment. From there we will make the determination as to whether it is a good fit for both of us!

Still have questions or need to get in touch?

Contact Us or email us at customerservice@pintradingmonthly.com