Pin Trading Monthly

FAQ

My Account

I Forgot my email or password

Click here if you need to reset your e-mail or password.

If you do not receive an email confirmation from us there’s a chance there’s a typo in your email address. Reach out to us at any time and we’d be happy to help. Please include the first and last name of the subscriber and the address the box is being shipped to and we’ll take care of the rest!

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Can I change my email address?

To change the email on your account, please reach out to us.

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Billing and Shipping

When will I receive my box?

All boxes are shipped during the last week of the month. To receive the upcoming month’s box, you must sign up before the 22nd of the current month. Your box will take approximately 2-5 business days to arrive.

Still have questions or need to get in touch?

When will I be billed?

Your first charge will go through at the time your order is placed, then you will be billed on the 15th of each month depending on the length of your subscription., Your plan will automatically renew on the 15th of the month following the last delivery of your current plan (not to worry, you can cancel the upcoming renewal at anytime).

So, for example, if you bought a one month subscription on May 10th, you will be billed for the next month on June 15th/ A three-month subscription will be billed every three months and so on.

Still have questions or need to get in touch?

How do I update my shipping address?

You can update your address in your account. Simply log in to your account and click on Manage Subscription Under Account Details. Here you will see your Subscription, click on Manage and click Update Address.

Please note: All changes must be made before the 5th of the current month in order to ensure your box will be delivered to the proper address.

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How do I use a promo code?

If you have a promo code you can add it during your check-out.

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Can I order Just One Box?

Pin Trading Monthly Boxes are only available as part of a subscription. If you’d like to try just one box, we recommend a monthly subscription, which can be cancelled at any time.

Still have questions or need to get in touch?

Can I skip a month?

You can skip upcoming shipments by login in to your account, clicking Manage Subscription, under your order select Manage, select Upcoming Orders, and under Auction you have the option to click Skip Order for the month(s) you will want to skip.

Once you pause, you won’t be billed anymore, although you will still get any months you prepaid for if you joined under our 3, 6 or 12 months plans.

Still have questions or need to get in touch?

My credit card was declined. Will I still receive the box?

Please note that without a successful charge, you will not receive the current month's box. Our system will reattempt the charge every other day up to five times. After the final attempt, your subscription will be automatically cancelled to avoid continually attempting charges on your credit card.

If your status is unpaid due to a declined credit card and the current month's boxes sell out, then you will be unable to receive the current month's box.

If a charge is successful AFTER the sold out date, then you will by default receive the next month's box and your re-bill date will occur after you receive that box

Still have questions or need to get in touch?

How will the packages be shipped?

Boxes are shipped via USPS first class mail.

We are not responsible for lost or mis-delivered packages. Please contact your local post office to resolve this conflict. Most times, it’s an easy fix.

Still have questions or need to get in touch?

I signed up for a box this month and I haven't received it.

We ship our boxes during the last week of the month.To receive the currents month’s box you must sign up before the 22nd of the current month. Your box will take approximately 2-5 business days .

Still have questions or need to get in touch?

Can I pause my subscription?

The only way to pause a subscription is to skip upcoming boxes. You can skip upcoming shipments by login in to your account, clicking Manage Subscription, under your order select Manage, select Upcoming Orders, and under Auction you have the option to click Skip Order for the month(s) you will want to skip.

Once you pause, you won’t be billed anymore, although you will still get any months you prepaid for if you joined under our 3, 6 or 12 months plans.

Still have questions or need help?

How do I cancel?

We hate to see you go, but we understand if you need to cancel your subscription. To cancel your subscription please send us an email and include your last order #.

Once you cancel, you won’t be billed anymore, although you will still get any months you prepaid for if you prepaid and joined under our 3, 6 or 12 months plans.

Still have questions or need to get in touch?

General

I'd like to do a review of a Pin Trading Monthly

We’re excited that you’re interested in reviewing our boxes! Feel free to sign up for a box and send us a review of your first shipment. From there we will make the determination as to whether it is a good fit for both of us!

Still have questions or need to get in touch?

Contact support

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FAQ

My Account

I Forgot my email or password

Can I change my email address?

Billing and Shipping

When will I receive my box?

When will I be billed?

How do I update my shipping address?

How do I use a promo code?

Can I order Just One Box?

Can I skip a month?

My credit card was declined. Will I still receive the box?

How will the packages be shipped?

I signed up for a box this month and I haven't received it.

Can I pause my subscription?

How do I cancel?

General

I'd like to do a review of a Pin Trading Monthly

Welcome to the Loyalty Points Demo Store :-)

Ways you can earn